Business Process Automation Engineer

Are you ready to be at the forefront of a banking revolution? We're seeking an innovative and dynamic Business Process Automation Engineer to pioneer groundbreaking initiatives in banking. Dive deep into a role that’s not just about code – it's about seamlessly blending technology with the human touch. You'll be working hands-on with a suite of cutting-edge technologies: from crafting intelligent automations to integrating chat systems, building robust data connectors, and exploring the realms of AI to enhance the customer experience. But the heart of this role? Ensuring that amidst the digital marvels, our customers always have the option to connect with real, empathetic humans at the bank. When beneficial, our systems will lean on AI to provide quick, efficient service, but we never lose sight of the authentic human connection. Come join us in redefining banking for the modern world, where the best of tech meets the warmth of human interaction.

Responsibilities:

• Design, develop, and implement business process automation solutions, including Power Apps-based applications that align with business needs.
• Enhance and maintain our chat functionalities, ensuring a seamless customer communication experience.
• Collaborate with cross-functional teams to define, design, and implement AI/ML-enhanced functionalities for the Concierge Banking platform.
• Work with the UI/UX team to ensure the applications being built are complying with industry best practices and accessibility guidelines.
• Collaborate with stakeholders to design and implement automated workflows, leveraging Machine Learning for intelligent automation in the banking environment.
• Collaborate with team members to identify and implement the most suitable automation solutions for business challenges.
• Ensure created applications are secure, robust, and reliable, with comprehensive error-handling and reporting features.
• Design and implement robust connectors and API integrations to facilitate seamless data retrieval. While in-depth knowledge of databases isn’t mandatory, a solid understanding of how to connect to and extract customer data from it is essential.
• Collaborate with data engineers and architects to ensure that the applications being built align with WaFd’s data security requirements and regulatory compliance standards.
• Provide training to end-users on the effective use of automated systems and applications.
• Manage assigned SharePoint pages.
• Adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.

Requirements:

• Demonstrable experience in developing applications using Microsoft Power Apps and other automation tools.
• Profound knowledge of the Microsoft Power Platform, including Power Automate, Power BI and SharePoint.
• Comprehensive understanding of relational databases and data integration tools.
• Capabilities in creating custom connectors, comprehending API structures, and responses.
• Exceptional problem-solving skills with meticulous attention to detail.
• Excellent communication skills, with the aptitude to explain technical concepts to non-technical audiences.
• Ability to work both independently and as part of a collaborative team.
• Train  personnel on how to maintain SharePoint pages.

Desired Technologies:

• Microsoft Power Apps
• Microsoft Power Virtual Agent
• Microsoft Share Point
• Microsoft Azure
• Microsoft Dynamics 365
• Talkdesk
• Adobe Acrobat and Distiller
• PowerShell
• APIs and Web Services
• JavaScript, Python, OData, SQL and ODBC
• REST and SOAP Connectors

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Systems or equivalent experience
• Relevant certifications in Chat, SMS and other automation tools.
• Experience with diverse programming languages and frameworks.
• Familiarity with Agile development methodologies.

At WaFd Bank you get all of these great benefits!

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• Generous 7% 401(k) employer matching*
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

WaFd Bank Benefits Summary - Click here for more information

We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375

EEO is The Law - click here for more information

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

EEO Policy Statement - WaFd Bank

Know Your Rights: Workplace Discrimination is Illegal - click here for more information

Pay Transparency Nondiscrimination Provision - click here for more information

California Consumer Privacy Act- CCPA 2025