Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring Personal Bankers. WaFd Bank has been a financial leader for over 105 years, and now serves consumers and business clients across eight Western states. In 2022, WaFd Bank was recognized by Forbes as one of America's Best Employers! Our company motto is: Love What You Do...Make A Difference! We are seeking motivated individuals to assist clients with both personal and business banking services. We need creative individuals that can "think outside the box" to provide relevant solutions to our clients while displaying our values of discipline, teamwork and integrity. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, because it makes us stronger. To make our services meaningful for people everywhere, we ensure our professional team of bankers reflects the diversity of the businesses and communities we serve. As one of WaFd's Personal Bankers, you will:
- Build exceptional knowledge of products and services to maintain rapport with clients, understand their needs, and provide solutions;
- Open new accounts, originate loans, and onboard new clients;
- Introduce and demonstrate digital and self-service technology;
- Make out-of-office calls to business and referral sources;
- Enjoy an opportunity to advance your career by specializing in specific skills, including mortgage lending and small business banking;
- Receive a comprehensive benefits package including health, dental, and life insurance; vacation and sick leave, stock options, and a generous company contribution to your retirement plan; and
- Work in a team-oriented environment where high value is placed on simply being kind to our clients and one another.
A Relationship Manager is responsible for developing a business plan to maintain and grow existing relationships and is responsible for developing new relationships that meet our client selectivity and risk appetite. The Relationship Manager has had proven success in independently winning new relationships (credit and non-credit) and negotiating terms with minimal assistance. Relationship Managers will be expected to partner with the appropriate commercial banking colleagues (Loan Coordinators, Credit Analysts) to deliver credit relationships with the guidance of Credit Administration, the Senior Relationship Manager, Division Manager or Director. Relationship Mangers work closely with Treasury Management Officers to grow and service the non-credit needs of commercial clients. This position will develop and manage commercial relationships which meet established lending and client selectivity requirements and provide maximum profitability to the Bank with a minimum of risk.
WaFd Bank is proud of the high value that we all place on simply being kind when serving our co-workers and clients.
Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring Personal Bankers. WaFd Bank has been a financial leader for over 105 years, and now serves consumers and business clients across eight Western states. In 2022, WaFd Bank was recognized by Forbes as one of America's Best Employers! Our company motto is: Love What You Do...Make A Difference! We are seeking motivated individuals to assist clients with both personal and business banking services. We need creative individuals that can "think outside the box" to provide relevant solutions to our clients while displaying our values of discipline, teamwork and integrity. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, because it makes us stronger. To make our services meaningful for people everywhere, we ensure our professional team of bankers reflects the diversity of the businesses and communities we serve. As one of WaFd's Personal Bankers, you will:
- Build exceptional knowledge of products and services to maintain rapport with clients, understand their needs, and provide solutions;
- Open new accounts, originate loans, and onboard new clients;
- Introduce and demonstrate digital and self-service technology;
- Make out-of-office calls to business and referral sources;
- Enjoy an opportunity to advance your career by specializing in specific skills, including mortgage lending and small business banking;
- Receive a comprehensive benefits package including health, dental, and life insurance; vacation and sick leave, stock options, and a generous company contribution to your retirement plan; and
- Work in a team-oriented environment where high value is placed on simply being kind to our clients and one another.
Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring Personal Bankers. WaFd Bank has been a financial leader for over 105 years, and now serves consumers and business clients across eight Western states. In 2022, WaFd Bank was recognized by Forbes as one of America's Best Employers! Our company motto is: Love What You Do...Make A Difference! We are seeking motivated individuals to assist clients with both personal and business banking services. We need creative individuals that can "think outside the box" to provide relevant solutions to our clients while displaying our values of discipline, teamwork and integrity. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, because it makes us stronger. To make our services meaningful for people everywhere, we ensure our professional team of bankers reflects the diversity of the businesses and communities we serve. As one of WaFd's Personal Bankers, you will:
- Build exceptional knowledge of products and services to maintain rapport with clients, understand their needs, and provide solutions;
- Open new accounts, originate loans, and onboard new clients;
- Introduce and demonstrate digital and self-service technology;
- Make out-of-office calls to business and referral sources;
- Enjoy an opportunity to advance your career by specializing in specific skills, including mortgage lending and small business banking;
- Receive a comprehensive benefits package including health, dental, and life insurance; vacation and sick leave, stock options, and a generous company contribution to your retirement plan; and
- Work in a team-oriented environment where high value is placed on simply being kind to our clients and one another.
This role supports loan origination processes for a commissioned loan officer (Mortgage Banker), or certain designated "high volume" Retail branches with the permission of a Regional President. A Loan Assistant must reflect the corporate values and ethics of WaFd Bank and exhibit success in the following areas: sales effectiveness and a focus on loan production; helping market WaFd Bank in the broader community; providing a high quality customer experience; building and maintaining productive relationships within WaFd, with new and existing clients, Realtors, builders, brokers and title companies; registering and maintaining active status with the Nationwide Mortgage Licensing System and Registry (NMLSR); supporting the origination efforts of their assigned Mortgage Banker as well as a referring Branch Manager. WaFd Bank is proud of the high value that we all place on simply being kind when serving our co-workers and clients.
The BSA/AML Quality Assurance Analyst role reports to the Quality Assurance Manager and is responsible for testing the design and effectiveness of key processes and controls connected to the bank's BSA/AML and OFAC compliance obligations for first and second lines of defense. The BSA/AML Quality Assurance Analyst works with various business line personnel to complete testing of BSA/AML topics across the enterprise.
Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on simply being kind when working alongside colleagues and servicing our clients.
KEY FUNCTIONS:
- Research, plan, and assist in compliance testing in accordance with applicable policies and procedures for the first and second lines of defense within assigned testing timeframes to assess compliance with BSA/AML and OFAC laws and regulations;
- Prepare clear and organized testing work papers to document and support work performed and conclusions reached;
- Address open issues arising from testing and ensure that associated action plans are addressed;
- Draft detailed reports encompassing the review results that clearly articulate the issues noted and remedial actions to be taken;
- Organize and prepare management information relating to testing reviews completed, issues identified, outstanding action plans, and progress against plan;
- Undertake ad-hoc projects at the request of the Quality Assurance Manager, BSA Officer or designee.
- Other duties may be assigned.
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
The Senior Credit Analyst is responsible for providing due diligence and analytical support to the Relationship Officer and Relationship Manager, Director and Division Manager. The Senior Credit Analyst is responsible for gathering and analyzing credit information on current and potential borrowers; determines the advisability of granting credit for diversified types of loans; assists Relationship Officers, Relationship Managers, Directors and the Division Manager in writing loan requests; promotes business for the Bank by maintaining good client relations and referring clients to appropriate staff for new services. The Senior Credit Analyst will be able to independently interact with clients and prospects to perform all due diligence necessary to extend credit, write up a credit submission, orally present the merits of a credit request and obtain credit approval.
WaFd Bank is proud of the high value that we all place on simply being kind when serving our co-workers and clients.
- Assists Relationship Officers, Relationship Managers and Directors in performing pre-qualification assessment and analysis of financial condition and risk of financing requests within the framework of the Bank’s credit culture and current economic and industry trends.
- Assists Relationship Officers, Relationship Managers and Directors in gathering data from clients and internal and outside sources; prepares spreadsheets and analyzes financial information, including financial statements and tax returns; contacts clients for additional information and clarification of data.
- Compiles data from credit bureaus, conducts industry peer comparisons and performs cash flow analyses and other such tasks and comparisons.
- Informs Relationship Officer, Relationship Manager, Director and Division Manager when up-to-date financial statements are needed for commercial accounts; ensures credit inquiries and UCC filings are researched to determine credit worthiness and appropriate collateral positioning are achieved.
- Works with Relationship Officers, Relationship Managers and Directors to ensure that all portfolio management responsibilities are well documented and maintained in accordance with management expectations.
- Assists Relationship Officers, Relationship Managers and Directors in the review and renewal of credit facilities and provides back-up support. May take primary responsibility for certain credit actions (approvals, renewals) per the guidance of the Relationship Manager, Director or Division Manager.
- Develops knowledge of relevant industries, as well as economic conditions (i.e. interest rates, asset values, competition, market conditions, etc.) that impose risk to the client base.
- Represents the Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business.
- Reinforces the application of superior client service through his or her own example, along with appropriate follow-through with involved clients and employees.
- Treats people with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, upholds organizational values and accepts responsibility for his or her own actions.
- Ensures compliance with all Bank policies, procedures and processes and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities specific to the position.
- Completes administrative tasks correctly and on time; supports the Bank’s goals and values.
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
The Mortgage Banker proactively solicits new consumer mortgage business and originates a high-quality loan for the Bank’s portfolio that meets both compliance standards and established production goals. Compensation will be a salary plus commissions based on funded loans.
Mortgage Bankers reflect the corporate values and ethics of WaFd Bank and exhibits leadership in the following areas: sales effectiveness and a focus on production; marketing WaFd Bank in the broader community; providing a high quality customer experience; building and maintaining productive relationships within WaFd, with new and existing clients, Realtors, builders, brokers and title companies; registering and maintaining active status with the Nationwide Mortgage Licensing System and Registry (NMLSR); and originating mortgage loans within the assigned geographic area. Wafd Bank is proud of the high value that we all place on simply being kind when serving our co-workers and Wafd Bank clients.
Key Functions:
- Creates a client-focused and employee-friendly environment that fosters communication and teamwork by providing exemplary service and experience, including managing direct reports to maintain efficient, high-quality performance.
- Originates consumer residential mortgage Loans and maintains the integrity of Wafd Bank’s interests in all lending activities.
- Originates loans by completing loan applications interviews with prospective clients and discussing loan options to best meet clients’ needs.
- Collects, documents and analyzes financial and related data in order to determine the general credit worthiness of the prospect and the merits of the specific loan request.
- Complies with laws, rules and regulations, avoiding any real or perceived conflicts of interest.
- Applies proper pricing and mitigates risk with additional pricing when appropriate.
- Maintains a portfolio of industry contacts that consistently contribute to the overall monthly production of the Division and meets the expectations set by Management.
- Develops and maintains close working relationship with assigned branches to develop and build deposit relationships with new mortgage clients.
- Refers any commercial, small business, deposit and HELOC business to assigned network of branches or as appropriate within the Bank.
- Performs property inspections as neede
- Other duties deemed necessary in order to deliver products or services in a quality client experience to the prospect, current client, and other Bank colleagues.
- Build cross referral business with Retail, Commercial and Community Banking group.
- Proactively works with Retail branch colleagues to deepen client relationships and acquire personal deposits and primary transaction accounts to meet specific expectations.
- Share lists of area builders with commercial peers for promotion of the Bank’s All-in-One and spec construction products and may be assigned to originate Small Builder Loans.
- Promote mortgage loans for buyers of the group builder’s spec homes via the Bank’s Builder Special program.
- Promotes Wafd Bank within the community.
- Proactively seeks new business relationships.
- Maintains current information regarding competitor’s fees, and pricing.
- Uses competitor information to promote the advantages of WaFd Bank products to prospective clients.
- Other duties assigned.
The Treasury Operations Manager is responsible for the daily oversight and operations of the Treasury Operations team. Work closely with the Treasury Solutions Group Manager to set and achieve the banks vision. Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on simply being kind when servicing our co-workers and WaFd Bank's clients. This position provides assistance and support for the department as follows: Day to Day Operations:
- Responsible for reporting on department dashboard & KPI's information heavily weighted to Commercial client satisfaction;
- Work to create operational efficiencies and enhance client experience through new or enhanced solutions;
- Identify and drive special projects related to functions within the Treasury Solutions team;
- Assist with the preparation and publication of internal and external materials;
- Work to establish a team culture, empowering all members to succeed and thrive;
- Responsible for successful audits of departments and timely resolution of identified gaps;
- Work closely with the Treasury Product Manager to define needs and identify priorities;
- Seek resolution for escalated operational issues to customer satisfaction;
- Build a trusting relationship with Relationship Managers and other departments within the bank;
Compliance and Audit Oversight:
- Responsible for successful audits of departments and timely resolution of identified gaps.
- Closely adhere to the Bank's Information Security policies and procedures.
- Ensure department is meeting bank's compliance with federal and/or state regulations; directly communicate changes to department as applicable
- Perform tasks that affect the Bank's compliance with federal and/or state regulations.
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
The Deposit Operations Business Analyst is responsible for providing high quality support to the Deposit Operations Business Analyst Team, Payment Operations, Deposit Operations, Branches, The Client Care Center and other internal departments to best support the bank’s business goals and service level expectation. This support includes testing new services or procedures, system enhancements and upgrades and assisting with system issues by researching and testing potential solutions.
The person in this position will also serve as the interface between business stakeholders and the technical teams to define the technology requirements and ensure business needs are met with minimal impact on the business stakeholders.
The responsibilities of this position include understanding the requirements for a specific set of software products offered by the company as they relate to Business and Consumer Deposit accounts and ensure the systems supporting those products work as expected. Additionally, this position would provide input on the product specification for any new products, including compliance, risk, financial, and data/information needs. Along with the key functions listed below, this position will uphold the value that Washington Federal places on simply being kind when servicing our colleagues and clients.
This position’s primary responsibilities are to:
- Work with Deposit Operations and Payment Operations to understand business processes, risk, product, financial and regulatory needs for the departments.
- Ensure product/business solutions achieve the expected results.
- Test systems upgrades and enhancements, test new products and services
- Assist with issue resolutions, including research and testing
- Force Closure of deposit accounts, charge-off of negative deposit accounts, reporting charge off losses and payments to Consumer Reporting Agencies.
- Check Ordering
- Monitoring deposit notices and statement processing
- Cleanup projects as assigned.
- Be a backup support on daily tasks for other business lines.
Other responsibilities include the following:
- Ensure that the business needs and objectives are clearly communicated and understood and ensure solutions provided meet the specific requirements related to regulatory and procedural changes.
- Coordinate with the business units and compliance departments to define and translate into clear requirements all new regulatory, legal and compliance related changes.
- Efficiently document integrated, cross-departmental requirements for products, compliance, information, and functionality needs.
- Ensure business and technical requirements to support Deposit and Payment Operations governance and compliance are met.
- Identify gaps in the design and operating effectiveness of controls and create solutions for more efficient and effective controls for the product and as it relates to compliance and AML/CFT needs.
- Maintain sufficient knowledge of Bank systems and processes to manage technical and usage needs, effective completion of projects and to provide support during department audits.
- Acquire and maintain knowledge of financial processing systems, groupware, collaboration tools and technological advancements relevant to the financial services industry.
- Acquire a strong understanding of systems used within Deposit and Payment Operations and develop the ability to use that knowledge to provide input on complete system maintenance.
- Develop and expand reporting functionality for Deposit and Payment Operations.
- Support as back up on daily tasks for deposit business lines.
This key officer-level position is responsible for the management of all aspects of the branch. The role of the Branch Manager is to reflect the corporate values and ethics of WaFd Bank and to exhibit leadership in the following areas: marketing the branch in the community; providing a high quality customer service in building and maintaining productive relationships with new and existing clients, realtors, appraisers, builders, brokers, and title companies; requires becoming registered and maintaining active status with the Nationwide Mortgage Licensing System and Registry (NMLSR); originating loans and expanding the client deposit base within the branch geographic area; managing all branch activities; recognizing opportunities and acting upon them to refer clients to other areas of the bank, such as the WaFd Bank Commercial Real Estate, Business Banking and Wholesale Departments, in order to increase bank profitability; providing leadership, direction, and mentoring to branch staff; and providing a safe and secure environment for staff and clients. WaFd Bank is proud of the high value that we all place on simply being kind when serving our co-workers and WaFd Bank clients.
Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring Personal Bankers. WaFd Bank has been a financial leader for over 105 years, and now serves consumers and business clients across eight Western states. In 2022, WaFd Bank was recognized by Forbes as one of America's Best Employers! Our company motto is: Love What You Do...Make A Difference! We are seeking motivated individuals to assist clients with both personal and business banking services. We need creative individuals that can "think outside the box" to provide relevant solutions to our clients while displaying our values of discipline, teamwork and integrity. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, because it makes us stronger. To make our services meaningful for people everywhere, we ensure our professional team of bankers reflects the diversity of the businesses and communities we serve. As one of WaFd's Personal Bankers, you will:
- Build exceptional knowledge of products and services to maintain rapport with clients, understand their needs, and provide solutions;
- Open new accounts, originate loans, and onboard new clients;
- Introduce and demonstrate digital and self-service technology;
- Make out-of-office calls to business and referral sources;
- Enjoy an opportunity to advance your career by specializing in specific skills, including mortgage lending and small business banking;
- Receive a comprehensive benefits package including health, dental, and life insurance; vacation and sick leave, stock options, and a generous company contribution to your retirement plan; and
- Work in a team-oriented environment where high value is placed on simply being kind to our clients and one another.
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring Personal Bankers. WaFd Bank has been a financial leader for over 105 years, and now serves consumers and business clients across eight Western states. In 2022, WaFd Bank was recognized by Forbes as one of America's Best Employers! Our company motto is: Love What You Do...Make A Difference! We are seeking motivated individuals to assist clients with both personal and business banking services. We need creative individuals that can "think outside the box" to provide relevant solutions to our clients while displaying our values of discipline, teamwork and integrity. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, because it makes us stronger. To make our services meaningful for people everywhere, we ensure our professional team of bankers reflects the diversity of the businesses and communities we serve. As one of WaFd's Personal Bankers, you will:
- Build exceptional knowledge of products and services to maintain rapport with clients, understand their needs, and provide solutions;
- Open new accounts, originate loans, and onboard new clients;
- Introduce and demonstrate digital and self-service technology;
- Make out-of-office calls to business and referral sources;
- Enjoy an opportunity to advance your career by specializing in specific skills, including mortgage lending and small business banking;
- Receive a comprehensive benefits package including health, dental, and life insurance; vacation and sick leave, stock options, and a generous company contribution to your retirement plan; and
- Work in a team-oriented environment where high value is placed on simply being kind to our clients and one another.
This key officer-level position is responsible for the management of all aspects of the branch. The role of the Branch Manager is to reflect the corporate values and ethics of WaFd Bank and to exhibit leadership in the following areas: marketing the branch in the community; providing a high quality customer service in building and maintaining productive relationships with new and existing clients, realtors, appraisers, builders, brokers, and title companies; requires becoming registered and maintaining active status with the Nationwide Mortgage Licensing System and Registry (NMLSR); originating loans and expanding the client deposit base within the branch geographic area; managing all branch activities; recognizing opportunities and acting upon them to refer clients to other areas of the bank, such as the WaFd Bank Commercial Real Estate, Business Banking and Wholesale Departments, in order to increase bank profitability; providing leadership, direction, and mentoring to branch staff; and providing a safe and secure environment for staff and clients. WaFd Bank is proud of the high value that we all place on simply being kind when serving our co-workers and WaFd Bank clients.
Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring Personal Bankers. WaFd Bank has been a financial leader for over 105 years, and now serves consumers and business clients across eight Western states. In 2022, WaFd Bank was recognized by Forbes as one of America's Best Employers! Our company motto is: Love What You Do...Make A Difference! We are seeking motivated individuals to assist clients with both personal and business banking services. We need creative individuals that can "think outside the box" to provide relevant solutions to our clients while displaying our values of discipline, teamwork and integrity. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, because it makes us stronger. To make our services meaningful for people everywhere, we ensure our professional team of bankers reflects the diversity of the businesses and communities we serve. As one of WaFd's Personal Bankers, you will:
- Build exceptional knowledge of products and services to maintain rapport with clients, understand their needs, and provide solutions;
- Open new accounts, originate loans, and onboard new clients;
- Introduce and demonstrate digital and self-service technology;
- Make out-of-office calls to business and referral sources;
- Enjoy an opportunity to advance your career by specializing in specific skills, including mortgage lending and small business banking;
- Receive a comprehensive benefits package including health, dental, and life insurance; vacation and sick leave, stock options, and a generous company contribution to your retirement plan; and
- Work in a team-oriented environment where high value is placed on simply being kind to our clients and one another.
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
This officer-level position is responsible for providing support to the Manager and is responsible for designated Manager's duties in the Manager's absence. The role of the Assistant Branch Manager is to reflect the corporate values and ethics of WaFd Bank and to exhibit leadership in the following areas: providing high quality service to clients in building and maintaining productive relationships with existing clients, realtors, appraisers, builders, brokers, and title companies; originating loans; expanding the client deposit base; assisting in the administration of all branch activities; recognizing opportunities and acting upon them to refer clients to other areas of the bank, such as the WaFd Bank Commercial Real Estate, Business Banking, and Wholesale Departments, in order to increase bank profitability; and providing leadership and direction to branch staff as designated by the Branch Manager. WaFd Bank is proud of the high value that we all place on simply being kind when serving our co-workers and WaFd Bank clients.
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
A Relationship Manager is responsible for developing a business plan to maintain and grow existing relationships and is responsible for developing new relationships that meet our client selectivity and risk appetite. The Relationship Manager has had proven success in independently winning new relationships (credit and non-credit) and negotiating terms with minimal assistance. Relationship Managers will be expected to partner with the appropriate commercial banking colleagues (Loan Coordinators, Credit Analysts) to deliver credit relationships with the guidance of Credit Administration, the Senior Relationship Manager, Division Manager or Director. Relationship Mangers work closely with Treasury Management Officers to grow and service the non-credit needs of commercial clients. This position will develop and manage commercial relationships which meet established lending and client selectivity requirements and provide maximum profitability to the Bank with a minimum of risk.
WaFd Bank is proud of the high value that we all place on simply being kind when serving our co-workers and clients.
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring Personal Bankers. WaFd Bank has been a financial leader for over 105 years, and now serves consumers and business clients across eight Western states. In 2022, WaFd Bank was recognized by Forbes as one of America's Best Employers! Our company motto is: Love What You Do...Make A Difference! We are seeking motivated individuals to assist clients with both personal and business banking services. We need creative individuals that can "think outside the box" to provide relevant solutions to our clients while displaying our values of discipline, teamwork and integrity. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, because it makes us stronger. To make our services meaningful for people everywhere, we ensure our professional team of bankers reflects the diversity of the businesses and communities we serve. As one of WaFd's Personal Bankers, you will:
- Build exceptional knowledge of products and services to maintain rapport with clients, understand their needs, and provide solutions;
- Open new accounts, originate loans, and onboard new clients;
- Introduce and demonstrate digital and self-service technology;
- Make out-of-office calls to business and referral sources;
- Enjoy an opportunity to advance your career by specializing in specific skills, including mortgage lending and small business banking;
- Receive a comprehensive benefits package including health, dental, and life insurance; vacation and sick leave, stock options, and a generous company contribution to your retirement plan; and
- Work in a team-oriented environment where high value is placed on simply being kind to our clients and one another.
The Commercial Product Specialist is responsible for supporting the day-to-day support of front-line colleagues as it pertains to Commercial Products. Commercial products are defined as technical software used within the organization to support commercial processes, systems include but are not limited to Built, nCino, and CoStar as well as ancillary systems.
The specialist provides day to day support to front line colleagues who utilize commercial solutions to support their functions within the bank. The team is also responsible for a series of oversight tasks at specified frequency to ensure system bugs, defects or inaccuracies in data are identified and remedied timely, including appropriate escalation as defined in supporting desk procedures.
Additionally, this position will work with product teams to understand change and manage front line expectations positively and efficiently. Along with the key functions listed below, this position will uphold the value that Washington Federal Bank places on simply being nice when servicing our colleagues and clients.
KEY FUNCTIONS:
The primary functions of this role include:
- Provide phone or email support to front line colleagues in utilizing the banks commercial solutions
- Meet the banks defined service level agreements to allow for exceptional service to colleagues
- Gather front line review and feedback by identifying common questions, partner with leadership to provide feedback
- Perform oversight tasks to ensure expected performance of systems and high standards of data within systems
- Provide feedback to the Commercial training team to ensure updates to user guides, training videos and other content are maintained as needed
- Spearhead Commercial cleanup projects with limited supervision
- Assist with User Acceptance testing in collaboration with the Commercial Product Analyst
The AML Technology and Reporting Analyst supports all systems used for maintaining an effective Anti-Money Laundering and Anti-Financial Crimes program. The Analyst is responsible for tuning and optimization of BSA, AML, OFAC, and Fraud models to ensure ongoing regulatory compliance. The analyst conducts testing and validation to determine the appropriate rules, thresholds, and parameters for transaction monitoring, customer risk scoring, watch list screening, and regulatory reporting models and tools. The analyst is responsible for developing new models and effecting changes to existing models in accordance with department standards and change management procedures. Additionally, the analyst is responsible for providing senior management reporting and compiling metrics to support all areas of the BSA/AML department. The analyst provides accurate and complete documentation to support all recommendations and changes. Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on simply being kind when working alongside colleagues and servicing our clients. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Conduct reviews and testing of production monitoring rules using BSA/AML systems and available bank data to present findings to management.
- Provide analysis of complex data in a clear and concise manner that can be understood by auditors, regulators, and non-technical readers.
- Develop new models and queries for ongoing monitoring of customer activity.
- Apply model optimization methodologies to ensure appropriate thresholds to support the AML/BSA and Fraud programs in alignment with WaFd Bank's risk tolerance.
- Communicate issues identified during the tuning and testing processes to management and IT staff as appropriate.
- Ensure appropriate change management is followed for all BSA/AML/OFAC and Fraud systems to ensure a comprehensive audit trail is documented and maintained.
- Provide subject matter expertise for business line projects to ensure all BSA, AML, OFAC, and Fraud risks are appropriately managed.
- Create reports, memoranda, and desktop procedures to document recommendations and support program development.
- Provide ad-hoc reporting and data support for all areas of BSA/AML.
- Other duties assigned.
Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring Personal Bankers. WaFd Bank has been a financial leader for over 105 years, and now serves consumers and business clients across eight Western states. In 2022, WaFd Bank was recognized by Forbes as one of America's Best Employers! Our company motto is: Love What You Do...Make A Difference! We are seeking motivated individuals to assist clients with both personal and business banking services. We need creative individuals that can "think outside the box" to provide relevant solutions to our clients while displaying our values of discipline, teamwork and integrity. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, because it makes us stronger. To make our services meaningful for people everywhere, we ensure our professional team of bankers reflects the diversity of the businesses and communities we serve. As one of WaFd's Personal Bankers, you will:
- Build exceptional knowledge of products and services to maintain rapport with clients, understand their needs, and provide solutions;
- Open new accounts, originate loans, and onboard new clients;
- Introduce and demonstrate digital and self-service technology;
- Make out-of-office calls to business and referral sources;
- Enjoy an opportunity to advance your career by specializing in specific skills, including mortgage lending and small business banking;
- Receive a comprehensive benefits package including health, dental, and life insurance; vacation and sick leave, stock options, and a generous company contribution to your retirement plan; and
- Work in a team-oriented environment where high value is placed on simply being kind to our clients and one another.
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
The primary role of the Division Manager is to grow the business of WaFd Bank through directly and indirectly managing the retail deposit and lending operations of the branch offices assigned to the Division. The Division Manager will be an ambassador for the bank by participating in a variety of public events, community organizations, and speaking engagements designed to promote WaFd Bank. The position is responsible for the Division's production and profitability with significant focus on being a hands-on coach and mentor for Branch Managers and retail banking staff and will coordinate business development support from various administrative functions. The Division Manager will act as an intermediary with consumer underwriter(s); on occasion, lending approval authority may be granted to this position.
Secondarily, the Division Manager will coordinate and support business acquisition and referral efforts by working in a matrix management alignment with Commercial Real Estate, Business Banking, Small Business Banking and Wholesale. Finally, the ideal candidate will display WaFd Bank's corporate values of integrity, teamwork, ownership, simplicity and service and is proud of the high value that we all place on simply being kind when serving our colleagues and clients.
- Directly and consistently teach, coach and motivate retail banking colleagues, especially Branch Managers, leveraging corporate training resources provided, to realize consumer and small business loan and deposit production goals for the division.
- Assist in developing networks of referral sources to source new business for the Division.
- Ensure execution of retail banking calling programs designed to effectively nurture existing and potential client relationships.
- Commit to visible and consistent involvement in local communities, to include but not limited to non-profits volunteering, director/board service and participation in relevant industry associations.
- Promote productive relationships between retail colleagues, administrative functions and Commercial and Small Business Banking.
- Review and monitor Division expenses for adherence to prescribed Company guidelines and other financial metrics.
- Support client experience and marketing initiatives by creating business development tactics and strategies for maximizing the impact of limited resources spread across Division sub-markets
- Drive a culture of employee engagement and accountability by encouraging positive staff morale, communicating effectively to all retail staff, establishing production goals, and holding staff accountable for performance and adherence to the corporate culture.
- Act as the primary communication link between the Regional President and retail colleagues within the Division.
- Promptly and fairly address performance related issues; monitor and ensure timely completion of annual performance reviews; create and maintain staff development plans; and ensure eLearning and certification courses are completed on time.
- Coach to successful performance by Division offices in the WaFd Bank Cup and Retail Bonus Incentive programs, emphasizing relationship banking while promoting an effective needs-based sales culture.
- Promote WaFd Bank's key strategic initiatives, including driving growth in commercial banking and core transaction accounts.
- Optimize staffing to achieve production and profitability goals and ensure facilities are maintained in good working order at all times.
- Other job duties as assigned by the Regional President.
Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring Personal Bankers. WaFd Bank has been a financial leader for over 105 years, and now serves consumers and business clients across eight Western states. In 2022, WaFd Bank was recognized by Forbes as one of America's Best Employers! Our company motto is: Love What You Do...Make A Difference! We are seeking motivated individuals to assist clients with both personal and business banking services. We need creative individuals that can "think outside the box" to provide relevant solutions to our clients while displaying our values of discipline, teamwork and integrity. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, because it makes us stronger. To make our services meaningful for people everywhere, we ensure our professional team of bankers reflects the diversity of the businesses and communities we serve. As one of WaFd's Personal Bankers, you will:
- Build exceptional knowledge of products and services to maintain rapport with clients, understand their needs, and provide solutions;
- Open new accounts, originate loans, and onboard new clients;
- Introduce and demonstrate digital and self-service technology;
- Make out-of-office calls to business and referral sources;
- Enjoy an opportunity to advance your career by specializing in specific skills, including mortgage lending and small business banking;
- Receive a comprehensive benefits package including health, dental, and life insurance; vacation and sick leave, stock options, and a generous company contribution to your retirement plan; and
- Work in a team-oriented environment where high value is placed on simply being kind to our clients and one another.
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
Love What you do and make a difference . . . We are looking for a Customer Service Representative ("CSR"). This is an entry level teller position responsible for day-to-day delivery of exceptional service to our clients. As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Consider joining our team if you want:
- An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
- To start a professional career with Monday through Friday work hours and weekends off
- A career that provides opportunity for growth; promoting from within is our top priority
- A comprehensive benefits package.
What you will need to succeed:
- A smile and great attitude
- Highly developed sense of integrity and strong work ethic
- Personable and outgoing; able to talk with clients and build rapport and relationships
- Great attention to detail and providing accurate service
- Technically savvy; able to use multiple computer systems and ability to adapt to change
The Mortgage Banker proactively solicits new consumer mortgage business and originates a high-quality loan for the Bank’s portfolio that meets both compliance standards and established production goals. Compensation will be a salary plus commissions based on funded loans.
Mortgage Bankers reflect the corporate values and ethics of WaFd Bank and exhibits leadership in the following areas: sales effectiveness and a focus on production; marketing WaFd Bank in the broader community; providing a high quality customer experience; building and maintaining productive relationships within WaFd, with new and existing clients, Realtors, builders, brokers and title companies; registering and maintaining active status with the Nationwide Mortgage Licensing System and Registry (NMLSR); and originating mortgage loans within the assigned geographic area. Wafd Bank is proud of the high value that we all place on simply being kind when serving our co-workers and Wafd Bank clients.
Key Functions:
- Creates a client-focused and employee-friendly environment that fosters communication and teamwork by providing exemplary service and experience, including managing direct reports to maintain efficient, high-quality performance.
- Originates consumer residential mortgage Loans and maintains the integrity of Wafd Bank’s interests in all lending activities.
- Originates loans by completing loan applications interviews with prospective clients and discussing loan options to best meet clients’ needs.
- Collects, documents and analyzes financial and related data in order to determine the general credit worthiness of the prospect and the merits of the specific loan request.
- Complies with laws, rules and regulations, avoiding any real or perceived conflicts of interest.
- Applies proper pricing and mitigates risk with additional pricing when appropriate.
- Maintains a portfolio of industry contacts that consistently contribute to the overall monthly production of the Division and meets the expectations set by Management.
- Develops and maintains close working relationship with assigned branches to develop and build deposit relationships with new mortgage clients.
- Refers any commercial, small business, deposit and HELOC business to assigned network of branches or as appropriate within the Bank.
- Performs property inspections as neede
- Other duties deemed necessary in order to deliver products or services in a quality client experience to the prospect, current client, and other Bank colleagues.
- Build cross referral business with Retail, Commercial and Community Banking group.
- Proactively works with Retail branch colleagues to deepen client relationships and acquire personal deposits and primary transaction accounts to meet specific expectations.
- Share lists of area builders with commercial peers for promotion of the Bank’s All-in-One and spec construction products and may be assigned to originate Small Builder Loans.
- Promote mortgage loans for buyers of the group builder’s spec homes via the Bank’s Builder Special program.
- Promotes Wafd Bank within the community.
- Proactively seeks new business relationships.
- Maintains current information regarding competitor’s fees, and pricing.
- Uses competitor information to promote the advantages of WaFd Bank products to prospective clients.
- Other duties assigned.
This position is responsible for scoping, ongoing administration, and participating in training on the nCino application and Salesforce platform. These applications are used to control our Commercial Loan and Treasury production lifecycle, service request lifecycle, as well as manage prospects, campaigns, loans, deposit, business relationships, partners, and contacts. This position is responsible for implementing, maintaining, and enhancing Salesforce and other workflow-based technologies and software used throughout the enterprise. We are continuously growing and improving the product. Our level of engagement has and will continue to expand on the Salesforce platform.
Along with the key functions listed below, each position will be expected to uphold the value that Washington Federal places on simply being nice when servicing our colleagues and WF clients.
KEY FUNCTIONS:
- Perform administration of the bank’s Salesforce instance and security settings using the standard aspects of the Salesforce Setup menu.
- Manage the loan and treasury life cycle and the nCino application implemented on the Salesforce platform.
- Identify, diagnose, and resolve end user problems in a manner that exemplifies the bank’s high standards of customer service.
- Work in an Agile environment involving product owners, program managers, business analysts, internal customers, fellow nCino Admins, and partners.
- Develop and maintain custom reports, dashboards, and processes to continuously improve data quality, process integrity and productivity.
- Trouble shoot errors to resolution in the system. Resolve issues in a timely manner using a ticketing system.
- Audit, uncover and resolve data integrity issues.
- Configure flows, SOQL, maintain apex coding, complete bulk imports of data.
- Collaborate with internal customers that use the tool. Seek out solutions to business processes and issues.
- Collaborate with the departments in the bank. IT, Data teams, Loan Officers, Credit Analysts, Coordinators, Credit Officers, Loan Processors, and Audit.
- Be involved in the Salesforce and nCino communities by recommending best practices, championing new ideas, and keeping current with new technologies that support a digital first experience.
- Work with various functions and end users to identify, document, and communicate standard business processes as they related to the various applications.
- Work with management to identify new and creative opportunities to leverage the applications to support additional business processes or functions.
- Participate in the integration process with other enterprise systems or other applications as the opportunities arise.
- Work with 3rd Party vendors.
- Work with a small dynamic nCino Admin team to configure and design objects, fields, fields sets, approval processes, form generation.
- Attend meetings on time and participate willingly.
- Help deliver training and communication to business users.
- Define, communicate, and manage a change management (release) process to develop and implement new vendor application extensions or updates to existing applications.
- Involved in orienting, training others, and assisting team members with task completion and workload over run as needed.
The Commercial Deposit Coordinator reports to the Commercial Division Manager and is responsible for providing high quality service to commercial relationships.
Along with the key functions listed below, this deposit position will be expected to uphold the value that WaFd Bank places on simply being kind when servicing our co-workers and clients.
- Deliver exceptional customer service to commercial deposit customers and the internal business lines in the execution of all assigned duties
- Regularly maintain commercial deposit client documentation in order to meet audit and bank standards
- Drive consistency in TM documentation such as updating service agreements
- Seek resolution for operational issues to customer's complete satisfaction and escalate systematic issues as encountered
- Keep Relationship Managers and Treasury Relationship Managers apprised of critical developments in commercial customer relationships
- Complete a review of the daily Check and ACH Pay/Returns decisions for commercial deposit customers
- Review commercial account deposit hold request and escalate to relationship managers when needed
- Assist customers with out of branch wire requests, internal account transfer requests, stop payment requests and custom deposit reports requests
- Review daily commercial branch reports, including overdraft reports and inactive account reports
- Manage commercial deposit customers daily chargeback notifications
- Closely adhere to the Bank's Information Security policies and procedures
- Perform tasks that affect the Bank's compliance with federal and/or state regulations
The Mortgage Banker proactively solicits new consumer mortgage business and originates a high-quality loan for the Bank’s portfolio that meets both compliance standards and established production goals. Compensation will be a salary plus commissions based on funded loans.
Mortgage Bankers reflect the corporate values and ethics of WaFd Bank and exhibits leadership in the following areas: sales effectiveness and a focus on production; marketing WaFd Bank in the broader community; providing a high quality customer experience; building and maintaining productive relationships within WaFd, with new and existing clients, Realtors, builders, brokers and title companies; registering and maintaining active status with the Nationwide Mortgage Licensing System and Registry (NMLSR); and originating mortgage loans within the assigned geographic area. Wafd Bank is proud of the high value that we all place on simply being kind when serving our co-workers and Wafd Bank clients.
Key Functions:
- Creates a client-focused and employee-friendly environment that fosters communication and teamwork by providing exemplary service and experience, including managing direct reports to maintain efficient, high-quality performance.
- Originates consumer residential mortgage Loans and maintains the integrity of Wafd Bank’s interests in all lending activities.
- Originates loans by completing loan applications interviews with prospective clients and discussing loan options to best meet clients’ needs.
- Collects, documents and analyzes financial and related data in order to determine the general credit worthiness of the prospect and the merits of the specific loan request.
- Complies with laws, rules and regulations, avoiding any real or perceived conflicts of interest.
- Applies proper pricing and mitigates risk with additional pricing when appropriate.
- Maintains a portfolio of industry contacts that consistently contribute to the overall monthly production of the Division and meets the expectations set by Management.
- Develops and maintains close working relationship with assigned branches to develop and build deposit relationships with new mortgage clients.
- Refers any commercial, small business, deposit and HELOC business to assigned network of branches or as appropriate within the Bank.
- Performs property inspections as neede
- Other duties deemed necessary in order to deliver products or services in a quality client experience to the prospect, current client, and other Bank colleagues.
- Build cross referral business with Retail, Commercial and Community Banking group.
- Proactively works with Retail branch colleagues to deepen client relationships and acquire personal deposits and primary transaction accounts to meet specific expectations.
- Share lists of area builders with commercial peers for promotion of the Bank’s All-in-One and spec construction products and may be assigned to originate Small Builder Loans.
- Promote mortgage loans for buyers of the group builder’s spec homes via the Bank’s Builder Special program.
- Promotes Wafd Bank within the community.
- Proactively seeks new business relationships.
- Maintains current information regarding competitor’s fees, and pricing.
- Uses competitor information to promote the advantages of WaFd Bank products to prospective clients.
- Other duties assigned.
The Mortgage Banker proactively solicits new consumer mortgage business and originates a high-quality loan for the Bank’s portfolio that meets both compliance standards and established production goals. Compensation will be a salary plus commissions based on funded loans.
Mortgage Bankers reflect the corporate values and ethics of WaFd Bank and exhibits leadership in the following areas: sales effectiveness and a focus on production; marketing WaFd Bank in the broader community; providing a high quality customer experience; building and maintaining productive relationships within WaFd, with new and existing clients, Realtors, builders, brokers and title companies; registering and maintaining active status with the Nationwide Mortgage Licensing System and Registry (NMLSR); and originating mortgage loans within the assigned geographic area. Wafd Bank is proud of the high value that we all place on simply being kind when serving our co-workers and Wafd Bank clients.
Key Functions:
- Creates a client-focused and employee-friendly environment that fosters communication and teamwork by providing exemplary service and experience, including managing direct reports to maintain efficient, high-quality performance.
- Originates consumer residential mortgage Loans and maintains the integrity of Wafd Bank’s interests in all lending activities.
- Originates loans by completing loan applications interviews with prospective clients and discussing loan options to best meet clients’ needs.
- Collects, documents and analyzes financial and related data in order to determine the general credit worthiness of the prospect and the merits of the specific loan request.
- Complies with laws, rules and regulations, avoiding any real or perceived conflicts of interest.
- Applies proper pricing and mitigates risk with additional pricing when appropriate.
- Maintains a portfolio of industry contacts that consistently contribute to the overall monthly production of the Division and meets the expectations set by Management.
- Develops and maintains close working relationship with assigned branches to develop and build deposit relationships with new mortgage clients.
- Refers any commercial, small business, deposit and HELOC business to assigned network of branches or as appropriate within the Bank.
- Performs property inspections as neede
- Other duties deemed necessary in order to deliver products or services in a quality client experience to the prospect, current client, and other Bank colleagues.
- Build cross referral business with Retail, Commercial and Community Banking group.
- Proactively works with Retail branch colleagues to deepen client relationships and acquire personal deposits and primary transaction accounts to meet specific expectations.
- Share lists of area builders with commercial peers for promotion of the Bank’s All-in-One and spec construction products and may be assigned to originate Small Builder Loans.
- Promote mortgage loans for buyers of the group builder’s spec homes via the Bank’s Builder Special program.
- Promotes Wafd Bank within the community.
- Proactively seeks new business relationships.
- Maintains current information regarding competitor’s fees, and pricing.
- Uses competitor information to promote the advantages of WaFd Bank products to prospective clients.
- Other duties assigned.
The Mortgage Banker proactively solicits new consumer mortgage business and originates a high-quality loan for the Bank’s portfolio that meets both compliance standards and established production goals. Compensation will be a salary plus commissions based on funded loans.
Mortgage Bankers reflect the corporate values and ethics of WaFd Bank and exhibits leadership in the following areas: sales effectiveness and a focus on production; marketing WaFd Bank in the broader community; providing a high quality customer experience; building and maintaining productive relationships within WaFd, with new and existing clients, Realtors, builders, brokers and title companies; registering and maintaining active status with the Nationwide Mortgage Licensing System and Registry (NMLSR); and originating mortgage loans within the assigned geographic area. Wafd Bank is proud of the high value that we all place on simply being kind when serving our co-workers and Wafd Bank clients.
Key Functions:
- Creates a client-focused and employee-friendly environment that fosters communication and teamwork by providing exemplary service and experience, including managing direct reports to maintain efficient, high-quality performance.
- Originates consumer residential mortgage Loans and maintains the integrity of Wafd Bank’s interests in all lending activities.
- Originates loans by completing loan applications interviews with prospective clients and discussing loan options to best meet clients’ needs.
- Collects, documents and analyzes financial and related data in order to determine the general credit worthiness of the prospect and the merits of the specific loan request.
- Complies with laws, rules and regulations, avoiding any real or perceived conflicts of interest.
- Applies proper pricing and mitigates risk with additional pricing when appropriate.
- Maintains a portfolio of industry contacts that consistently contribute to the overall monthly production of the Division and meets the expectations set by Management.
- Develops and maintains close working relationship with assigned branches to develop and build deposit relationships with new mortgage clients.
- Refers any commercial, small business, deposit and HELOC business to assigned network of branches or as appropriate within the Bank.
- Performs property inspections as neede
- Other duties deemed necessary in order to deliver products or services in a quality client experience to the prospect, current client, and other Bank colleagues.
- Build cross referral business with Retail, Commercial and Community Banking group.
- Proactively works with Retail branch colleagues to deepen client relationships and acquire personal deposits and primary transaction accounts to meet specific expectations.
- Share lists of area builders with commercial peers for promotion of the Bank’s All-in-One and spec construction products and may be assigned to originate Small Builder Loans.
- Promote mortgage loans for buyers of the group builder’s spec homes via the Bank’s Builder Special program.
- Promotes Wafd Bank within the community.
- Proactively seeks new business relationships.
- Maintains current information regarding competitor’s fees, and pricing.
- Uses competitor information to promote the advantages of WaFd Bank products to prospective clients.
- Other duties assigned.
Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring Personal Bankers. WaFd Bank has been a financial leader for over 105 years, and now serves consumers and business clients across eight Western states. In 2022, WaFd Bank was recognized by Forbes as one of America's Best Employers! Our company motto is: Love What You Do...Make A Difference! We are seeking motivated individuals to assist clients with both personal and business banking services. We need creative individuals that can "think outside the box" to provide relevant solutions to our clients while displaying our values of discipline, teamwork and integrity. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, because it makes us stronger. To make our services meaningful for people everywhere, we ensure our professional team of bankers reflects the diversity of the businesses and communities we serve. As one of WaFd's Personal Bankers, you will:
- Build exceptional knowledge of products and services to maintain rapport with clients, understand their needs, and provide solutions;
- Open new accounts, originate loans, and onboard new clients;
- Introduce and demonstrate digital and self-service technology;
- Make out-of-office calls to business and referral sources;
- Enjoy an opportunity to advance your career by specializing in specific skills, including mortgage lending and small business banking;
- Receive a comprehensive benefits package including health, dental, and life insurance; vacation and sick leave, stock options, and a generous company contribution to your retirement plan; and
- Work in a team-oriented environment where high value is placed on simply being kind to our clients and one another.
